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Tickets
Members need somewhere private to ask for help, report someone or appeal a punishment. Nighthawk opens a ticket channel only they and your staff can see, asks your questions first, and keeps the whole conversation once it is closed.
Tickets
Nighthawk Bot
Need a hand?
React below and a private channel opens just for you.
- 🎫 General support
- 🚨 Report a member
- 🤝 Partnership request
Click a reaction to open a ticket.
What you get
- Reaction panels with one option per kind of ticket
- Forms asked in the channel or in DMs, with choice, file and link answers
- Assign, lock, add members and keep staff-only notes
- Encrypted transcripts you can read and export on the dashboard
How it works
Build templates such as Report a member or Partnership request. Each can ask its own questions, post its own opening message and route to its own category and staff rank, so the right people see the right tickets.
Staff work the ticket right in the channel. n!tickets brings up a panel of every action you are allowed to take there, from assigning yourself to closing, and auto-assign can give a ticket to the first staff member who replies.
Mute and warning appeals run through tickets too: the case is shown in the channel, and approving lifts the mute or hides the warning before closing. Every closed ticket keeps its transcript, answers and notes on the dashboard.